Privacy Policy

Effective Date: 22/08/2025

Resolves (“we,” “us,” or “our”) operates an online platform that connects customers with independent service professionals (“Service Professionals”). This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website https://www.resolves.in, our mobile app, or related services (together, the “Platform” or “Services”).

By using the Platform, you agree to this Policy and consent to our data practices. Please read this alongside our Terms & Conditions.

1. Scope of This Policy

• This Policy applies to anyone who uses our Services or interacts with Service Professionals through the Platform.
• We may update this Policy from time to time. Changes will be posted on the Platform, and continued use means you accept the updates.
• Third-party services (e.g., payment gateways, social media links) may have their own privacy policies. We are not responsible for their practices.

2. Information We Collect

We collect the following types of personal data:

• Contact Data: Address, location, email, phone number.
• Identity Data: Name, gender, profile details, photos.
• Usage Data: Booking history, app activity, preferences, interests.
• Technical Data: IP address, device details, browser type, cookies, location data.
• Transaction Data: Payment details (limited card/UPI info as provided by payment partners).
• Communications Data: Chats, calls, reviews, feedback, survey responses, and marketing preferences.

We may also use aggregated/anonymized data for research and analytics.

3. How We Collect Data

• Directly from You: When you register, book services, complete surveys, or contact support.
• Automatically: Through cookies, device logs, and app/web analytics.
• From Third Parties: Payment processors, analytics providers, service professionals, or public sources.

4. How We Use Your Data

We process your personal data for purposes including:

1. Registering your account and verifying identity.
2. Enabling and managing bookings with Service Professionals.
3. Processing payments securely.
4. Sending service updates, booking confirmations, and support messages.
5. Personalizing your experience and improving our Services.
6. Marketing and promotional communication (you can opt out anytime).
7. Ensuring platform security and fraud prevention.
8. Meeting legal, regulatory, or contractual obligations.
9. Handling complaints, disputes, or enforcement of our Terms.

By using our Platform, you consent to being contacted via email, SMS, phone, or app notifications for these purposes.

5. Sharing Your Data

We may share your personal data with:

• Service Professionals: To deliver the services you book.
• Third-Party Partners: Payment processors, hosting providers, analytics/advertising platforms, customer support tools.
• Internal Teams: Other companies within the Resolves group.
• Regulators or Law Enforcement: When legally required.

We ensure all third parties handle your data securely and only use it as instructed.

6. Cookies & Tracking

We use cookies and similar tools to:

• Recognize you and save preferences.
• Improve app/website functionality.
• Measure traffic and performance.
• Deliver relevant advertising.

You may disable cookies in your browser, but some features may not work properly.

7. Your Rights

You have the right to:

• Access and request a copy of your data.
• Correct inaccurate or outdated information.
• Opt out of marketing messages.
• Request account and data deletion (subject to legal retention requirements).

To exercise your rights, contact our Customer Care team (details below).

8. Data Retention & Security

• We retain your data as long as necessary to provide Services and meet legal obligations.
• Some transaction records may be retained even after account deletion.
• We use technical safeguards (encryption, masking, secure servers) and organizational measures to protect your data.
• You are responsible for keeping your password confidential.

9. International Transfers

Your data may be stored or processed outside India (e.g., by third-party cloud or analytics providers). By using our Services, you consent to such transfers.

10. Business Changes

In case of a merger, acquisition, or restructuring, your personal data may be transferred to the new entity, subject to this Policy.

11. User Content

If you post comments, reviews, or other content on the Platform, it may be visible to others. Please avoid sharing sensitive personal information publicly.

12. Updates to This Policy

We may revise this Policy from time to time. Material changes will be communicated through the Platform or email. Continued use means you accept the updated Policy.

13. Contact Us

For any questions, complaints, or requests regarding your personal data, please contact:

Customer Care Officer
Name: Amit Rajput
Designation: GM – Marketing
📞 +91 7827607494